Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We deliver flowers 7days of the week during business hours. During busy holidays like Mother’s Day and Valentine’s Day, hours may change and advance ordering may be required.

If no one is home at the time of delivery, we will [leave the arrangement at the door / attempt re‑delivery / return to the shop].

Our driver may call the recipient before or during delivery to help ensure a smooth drop‑off.

For hospital deliveries, please provide the patient’s room or floor number and any required visitor instructions.

We recommend placing orders in advance to secure your preferred delivery time.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.